Once an order has been placed, it cannot be canceled or altered. If there is an issue with the shipping address, please message us through our contact page or send an email to service@birdwell.com as soon as possible.

If two orders are placed separately, they will be shipped separately and cannot be combined.

Domestic Shipping 

We offer free standard domestic shipping for orders over $200.

Standard: After 1-3 day processing, your order will arrive within 3-7 business days.

Expedited: After 1-3 day processing, your order will arrive within 3 business days.

Please allow up to 3 business days for processing prior to your order shipping. Note that peak periods (holidays and promos) may result in additional processing time. 

During peak periods, shipping carriers can experience delays which may affect an order’s estimated delivery date. Please check your tracking number for updates. 

Please note that once an order has been placed, we are unable to make changes to it.  

International Shipping 

Birdwell does ship internationally. Carriers and pricing will be available during checkout. We do not ship via freight forwarders. 

Taxes, duties, and fees are the responsibility of the customer. For more information, please contact your local customs office.  

Return Policy 

Unused, unworn, and unwashed Birdwell products can be returned or exchanged within 30 days. Final sale products and customs cannot be returned or exchanged. Shipping charges are non-refundable. 

How do I return my order? 

Domestic customers can start a return or exchange at any time by visiting our Returns Center – here. 

Follow the steps in the Return Center to request a return. Once your return has been created, you will receive a return shipping label via email, and you may drop your package at any USPS location.  

Please only send your return(s) with the label we provide through our Return Center. Contact us at service@birdwell.com if any questions or concerns arise.

The cost per return for refund request is $10 which will be subtracted from your refund.

For international returns, please contact us at service@birdwell.com. 

How long does it take for my return or exchange to be processed? 

Please allow up to 90 days for your return to be processed after it has arrived at our warehouse. Peak periods can result in longer processing times. 

Initiate a return or exchange at any time by visiting the Birdwell Returns Center.

Come check out our new retail store location! See below for details:

Address: 8801 Research Drive, Irvine, CA 92618

Store hours: Monday through Thursday, 10-6 PM; Closed on most Holidays.

Returns and exchanges can be processed in-store. We accept Debit/Credit only. No cash purchases.

Please reach out to our customer service team via service@birdwell.com with any questions.

Discount codes are not stackable with sale promotions or other codes. One discount per product will be accepted at checkout. We cannot apply a discount code once an order has been placed.

To apply a code, enter the entire code exactly how it was received under "Discount code or gift card" at checkout.

Thanks so much for being a loyal Birdie Rewards member! We truly appreciate your support.

After some thought, we’ve decided to end the Birdie Rewards program due to limited participation, with the final day being November 8, 2024. Any points you have will expire on that date.

But don’t worry—we’re working on new ways to reward you, and we’ll be reaching out soon with a special offer just for you, based on your current loyalty tier.

If you have any questions, please reach out at service@birdwell.com or through our contact page.

Thanks again for being part of Birdie. Exciting things are on the way!